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Quality – introduction; philosophical approach; cost of quality; overview of the works of Juran, Deming, Crosby, Taguchi; PDCA cycle; quality control; quality assurance
Quality organization; quality management; quality system; quality audit; vendor quality assurance; total quality management; quality awards; quality certification; typical procedure for ISO9000, ISO14000, QS9000.
Variations; analysis of variance, statistical tools, statistical quality control; control charts; process capability analysis; statistical process control.
Inspection; inspection by sampling; acceptance sampling; statistical approaches; single, double and multiple sampling plans.
Reliability – concept; difference between reliability and quality; different measures of reliability; time to failure distributions; MTBF.
2. B.L. Hansen, P.M. Ghare, ‘Quality Control and Application’, Prentice Hall of India – Eastern Economy Edition, 1997.
