Quality – philosophy; cost of quality; overview of the works of Juran, Deming, Crosby, Taguchi; quality loss function; PDCA cycle; quality control; quality assurance; quality audit; vendor quality assurance.
Quality organization; quality management; quality system; total quality management; quality awards; quality certification; typical procedure for ISO 9000, ISO 14000, QS 9000.
Review of some calculation procedures involving statistics and probability; exposure to some applications of statistics and probability; distribution functions; normal distribution curve.
Variations; analysis of variance – statistical tools – statistical quality control; control charts; process capability analysis; statistical process control; introduction to six sigma
Inspection; inspection by sampling; acceptance sampling; statistical approaches; single, double and multiple sampling plans; statistical design of experiments.
1. Hansen B.L., P.M. Ghare, ‘Quality Control and Application’, PHI – EEE, 1997.
2. Juran J.M., and F.M.Gryna, ‘Quality Planning and Analysis’, McGraw Hill, New York, 2nd Edition, 1980
