| Related Requests, Configuration, Problem and Issues | First Level Contact (within Two Working Days) | Intercom (Contact) | Second Level Contact (On Third Working Day) | Third Level Contact (On Fifth Working Day) |
|---|---|---|---|---|
| Maintenance Inward and Campus (PC, Printer and Application Software Installation) | Sembian (Helpdesk, Desktop, OS-Software) Mohana Sundaram (Laptop, Desktop, Backup) |
0431-250 3803 | Amalan | Arun P |
| Network (LAN, Internet Connection) | Thavamani (Switches, Fiber Connection) Saravana Kumar (Switches, Fiber Connection) Mohanasundaram (Cabling and Connection) Praveen (Power, Cabling and Connection) Sivaraja (Cabling and Connection) |
0431-250 3826 | Karthick | Samson |
| Wi-Fi (Hostel and Institute), FTTH | Raghu, Sivaraja, Praveen and Vidhya (Opal) | 0431-250 3826 | Samson | Girish |
| Website (Webuploads, Modifications, Creation) | Thavamani | 0431-250 3822 | Faizal | Pradeep |
| Server | Thavamani (Windows) Shanmugam(Linux) Saravana Kumar (NMS) |
0431-250 3807 | Karthick | Pradeep |
| Video Conferenceing | Sembian | 0431-250 3803 | - | - |
| CCTV Survivellance | Saravana Kumar | 0431-250 3826 | Thavamani | Karthick |
| TCS MIS(Non-academics) | Faizal | 0431-250 3427 | - | - |
| TCS MIS(CPDA) | Amalan | 0431-250 3427 | - | |
| MIS-Samarath Implementation (Non academics) | Faizal | 0431-250 3822 | - | |
| Webmail | Shanmugam(account creation, backup and maintenance) | 0431-250 3822 | Faizal | Pradeep |
| DDFS | Saravana Kumar | 0431-250 3826 | Thavamani | Arun P |
| Cloud Serivces(Microsoft 365,WebEx) | Karthik | 0431-250 3807 | Pradeep | - |
| UTM (Firewall, Web Access) | Thavamani, Shanmugam | 0431-250 3807 | Faizal/Karthick | Pradeep |
| CSG Labs Scheduling and OS Software Image Building | Thavamani | 0431-250 3807 | - | - |
| CSG Labs Maintenance | Sembian (Twin net,Octa) Mohana Sundaram(Third I) , will be rotated every month |
0431-250 3803 | Arun P | - |
| CSG Portals | Amalan | 0431-250 3427 | - | - |
| Student No Dues, Course plan | Amalan | 0431-250 3427 | Faizal | - |
| SSL Certificates, Moodle | Shanmugam | 0431-250 3822 | Faizal | - |
| CAD/CAM, ISP | Pradeep | 0431-250 3807 | - | - |
| Software license, subscription & AMC | Thavamani | 0431-250 3807 | Pradeep | - |
| CSG Office Administration, Bill Passing, Stock Entry, Estate Complaints, Staff No dues, Imprest | Veeraragavan | 0431-250 3800 | - | - |
| CSG World Interface | Dr. N. Sivakumaran | 0431-250 3801 | - | - |
Note: If Any Event, Activities IT support is Required on Weekends or Holidays, Inform One Week before to the respected team.
Any emergency call will be attended to based on the priority.
